Stakeholder Attitude Indicators

Boards are often presented with copious organisational, financial information and indicators. While these are essential for tracking financial performance, something with which boards are rightly concerned, non-financial “leading” indicators are not treated as seriously. Yet, staff, customer and member attitudes often precede financial performance. They are the leading indicators: the causes of future financial performance.

Governance Matters conducts client-specific, on-line surveys to measure stakeholder attitude for reporting to senior management and the board. These on-line surveys are the most effective means of tracking stakeholder attitude regardless of the number of stakeholders surveyed. The surveys result in reports on all aspects of stakeholder attitude and create the non-financial key performance indicators for any stakeholder group. Key stakeholder groups include:

  • staff
  • customers
  • members

Please contact us to discuss your requirements.